Terms and Conditions

These Terms and Conditions (Conditions) set out the basis on which BookSaasFee (as defined below) will provide accommodation and other services to Customers (as defined below) and Guests (as defined below). By making a Booking (as defined below) the Customer agrees to comply with these Conditions.

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Arrival Date” means the date on which the Customer’s stay is due to commence, as per the Booking Details
“Booking” means the reservation by the Customer of accommodation and any other services detailed in the Booking which is accepted by BookSaasFee
“Booking Details” means the details of the Booking including the number of Guests, the number of rooms required, the duration of the Guests’ stay and any other services to be included in the Booking
“Charges” means the charges payable by the Customer in connection with the Booking
“Contract” means the contract between the Customer and BookSaasFee in relation to the Booking
“Customer” means person who makes the Booking
“BookSaasFee” means BookSaasFee (commercial name) or such other company in the same group of companies as BookSaasFee that operates the accommodation
“Guests” means the Customer and any third parties they invite to the accommodation in connection with the Booking
“accpommodation” means the listing owned or operated by BookSaasFee in the location of which is specified in the Booking
“Penalty Fee” means the additional charges payable by the Customer that may occur when violation this rules

2.1 Customers can request Bookings via BookSaasFee’s website or by contacting BookSaasFee’s staff by email or phonecalls.
2.2 When requesting Bookings, Customers will be required to provide identification information including, but not limited to, their name, address, day of birth, contact telephone number and email address.
2.3 No request for a Booking should be deemed to be accepted unless and until BookSaasFee confirms its acceptance and provides a booking reference, at which point the Contract will come into existence.
2.4 Subject to clause 4, BookSaasFee will use its reasonable endeavours to accommodate any request from the Customer to change the Booking Details. However, any request to change the dates or length of stay or add services will be subject to availability and the Customer paying for such increased length of stay and/or products and/or services at BookSaasFee’s standard rates from time to time.

3.1 The Charges will be as quoted by BookSaasFee to the Customer upon the Customer’s request for a Booking.
3.2 Unless otherwise agreed by BookSaasFee, the Charges only cover the provision of accommodation and the Customer may incur additional charges including, without limitation, charges for meals, room service, laundry, and damage (the “Additional Charges”).
• Customers will be informed of the amount of the Additional Charges before they are incurred, if any.
• Bookings will be subject to the Customer:

• when booked online;
o making payment of the Charges in full at the moment of booking
o providing valid Credit Card details at time of booking via which payment of the Charges or the balance of the Charges and any Additional Charges can be taken.

• when booked offline or in person;
o full payment of the fees at the time of booking by bank transfer to the IBAN indicated by bookSaasFee.
o providing valid Credit Card details at time of booking via which payment of the Charges or the balance of the Charges and any Additional Charges can be taken.

3.3 If not prepaid in full at time of booking the balance of the Charges must be paid by the Customer according to clause 3.2 or, at BookSaasFee’s option, immediately on checking in. Any Additional Charges must be paid either as they are incurred or, at BookSaasFee’s option, upon the Customer checking in.
3.4 The following payment methods are accepted by BookSaasFee • Credit and Debit Cards, if the Customer is paying online, including (but not limited to) Maestro, Bancontact, Visa, MasterCard
3.5 All Bookings will be subject to a 10% non-refundable deposit. This applies to all payment methods and all available rate plans of BookSaasFee.
3.6 All damages to the facilities caused by a Customer or Guest must be paid for in full by that Customer or Guest. The Charges for damage will be applied for the amount corresponding to the actual loss. BookSaasFee preserves the right to determine the amount of the actual loss on an acceptable basis. Non– payment of these Charges will automatically result in a police intervention to make a report and enforce repayment of the incurred loss.
3.7 The Customer agrees that all Charges, Additional Charges, Fees, Deposits and any other type of necessary payment may be charged by bookSaasFee on the Customer’s credit card used at the time of booking.

4.1, If the client cancels the reservation 48 hours after booking and 1 month before arrival, we will refund 90% of the accommodation fee.
If the client cancels between 1 month and 1 week before arrival or later than 48 hours after booking, we will refund 50% of the accommodation fee.
If the client cancels the reservation 1 week or less before arrival, we will refund 0% of the accommodation fee.
In all cases, the cleaning fee is refunded at 100% if it has been paid and the service could be cancelled 24 hours before the scheduled check-out. Taxes are refunded at 100% if paid and the service could be cancelled 24 hours before the scheduled check-in.
Date changes are treated as cancellations.
Refunds are made by bank transfer or, if possible, by the credit card used. The customer's bank details must be provided. The time between the cancellation and the refund is minimum 1 week and maximum 1 month.
4.2 Where the Customer fails to arrive (no show) at the accommodation, the entire Booking will be deemed cancelled and the Customer must pay all the Charges in full for the entire stay of the Booking.
4.3 BookSaasFee may at any time cancel a Booking if the accommodation becomes unavailable due to circumstances outside BookSaasFee’s control in which case BookSaasFee will repay the Customer in full. BookSaasFee’s liability will be limited to repayment of the Charges paid by the Customer in advance, if any.
4.4 BookSaasFee may at any time cancel the Booking if the payment details provided by the Customer in accordance with clause 3.4 are invalid and the Customer fails to provide alternative valid details.

5.1 Check-in time at the accommodation booked is described in the listing and the email message received. local time. Check-in prior this time may be available subject to prior arrangement with BookSaasFee and subject to the full range of services and facilities at the accommodation not being available until the standard check in time.
5.2 Check-out time at the accommodation booked is described in the listing and the email message received. local time. Later check-out times may be possible by prior arrangement with an additional charge and subject to availability. In the absence of such prior arrangement, failure to check-out by this time may result in the Customer being charged. If the client has not checked out within the time stated in the listing, the cleaning fee will be doubled. If the guest's check-out is later than the next guest's check-in, the new guest's emergency accommodation fee will be charged.

The most important ACCOMODATION Rules can be found on the back of every single bedroom door in the form of House Rules. These House Rules are inherently part of the Booking Terms & Conditions.
Customers are expected to adhere to these House Rules at all times during their stay. Violations of these rules may result in a Penalty Fee. The absence of these rules in the room must be reported by mail to bookSaasFee immediately by the Customer and will under no circumstances lead to a situation in which these rules and Conditions are invalid.
6.1 Valid photo identification in the form of a Driver License, ID Card or Passport is required at check-in.
6.2 Customers are required to conduct themselves and ensure that their Guests conduct themselves in a reasonable and responsible manner at the B&B at all times, and must not act in any way which may disturb other Guests or staff. Failure to adhere to this requirement may result in Guests being asked to leave the accommodation in which event all Charges and Additional Charges shall become immediately payable by the Guest.
6.3 Smoking is strictly prohibited inside the entire house, including the bedrooms and all social areas. Smoking outside the window is also a violation of this rule. Failure to adhere to this requirement will result in Guest(s) being asked to leave the accommodation immediately in which event all Charges and Additional Charges shall become immediately payable by the Guest. The Penalty Fee for not adhering to this rule is CHF 200.-.
6.4 Use and possession of any kind of drugs is strictly prohibited in the accommodation. Failure to adhere to this rule will automatically result in a police intervention and the Guest(s) will be banned from the property.
6.5 The kitchen and bedrooms in the accommodation are for Customers only. Customers are not allowed to invite other Guests into these areas. Guests, who are not an overnight Customer in the accommodation, are not allowed in the entire accommodation after closing hour of the day. Customers who fail to adhere to this rule, and invite other people into the accommodation, will be liable to pay a Penalty Fee of CHF100.- per person.
6.6 The Customer will be responsible for any loss or damage caused at the accommodation by Guests or visitor of the Guest. The Guest may be liable for BookSaasFee’s reasonable cost of repairing, cleaning or replacing any property of BookSaasFee which is damaged, soiled or lost by a Guest, in accordance with clause 3.6.
6.7 No animals are allowed in the accommodation.
6.8 BookSaasFee does not accept bookings made by those under the age of 18. Failure to adhere to this rule will result in automatic cancellation with no refund given.
6.9 The accommodation has all necessary emergency systems and infrastructure in place according to swiss law. Customers are allowed to use these systems and infrastructure in case of emergency only. Customers or Guests who deliberately abuse the emergency infrastructure will be liable to pay a Penalty Fee of CHF 500.- to bookSaasFee.

7.1 Unless otherwise agreed by BookSaasFee, the Charges do not include any food or drinks.

8.1 BookSaasFee complies with all laws regulating the treatment of, and provisions for, disabled Guests.
8.2 Customers with any special requirements pertaining to a disability should inform the management team prior to the Arrival Date.

9.1 BookSaasFee will endeavour to do all that is reasonable to ensure the Customer, and or its Guests’, and its belongings, are safe and secure during their stay. However, BookSaasFee will not be liable for any accidents beyond its control or for any loss, damage or theft of the Customer’s property. BookSaasFee don’t provide secure baggage storage facilities. Consequently, the Customer stays responsible to use these when deemed necessary.
9.2 The Customer agrees that BookSaasFee is only supplying its facilities, products and services to the Customer for private use and have no liability to the Customer for any loss of profit, loss of business, business interruption or loss of business opportunity.

10.1 The Customer hereby consents to BookSaasFee’s collecting of the Customer’s personal data such as name, surname, email address, social security number, customer number, address, contact information and details of the bank account number.
10.2 The personal data is used by BookSaasFee for the performance of the Contract, for marketing purposes, as a basis for statistics and for BookSaasFee’s product development. BookSaasFee preserves the right to share the Customer’s personal data with its partners for advertisement and promotion in the future, or in case of emergency and/or when it’s seen as part of BookSaasFee’s duty of care. BookSaasFee however respects guest privacy and will not sell or disclose guests’ personal information to any other person, business or third party if asked so by the Customer.
10.3 The personal data may be analysed and grouped for the selection, prioritisation and planning of the marketing of BookSaasFee, so-called profiling.
10.4 As a customer of BookSaasFee, you agree to receive marketing information via mail, telephone, or e-mail and text messages, and other digital channels. Your personal data may be disclosed to all offices within the BookSaasFee Group.
10.5 Personal information is disclosed to Swiss authorities only when it is required by law or by official order.

11.1 BookSaasFee provides its property website and all its other websites on an ‘as is’ basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties. This website is operated and maintained in a cloud-based capacity and is published from a European perspective. BookSaasFee is not publishing the website for use in any jurisdiction where such publication or use is unlawful.
11.2 BookSaasFee will use reasonable efforts to make our websites and its content available to all users. However, it does not warrant or represent that access to this site will be uninterrupted, reliable or fault-free. BookSaasFee reserves the right at their sole discretion to deny users access to their sites or any part of it without notice and to decline to provide the service to any user that is in breach of these conditions.
11.3 To the fullest extent permitted by law neither BookSaasFee nor any of its employees or agents will be liable for damages arising out of or in connection with the use of this site, the information in it or the unavailability of the site or its content. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and third party claims, save that nothing shall exclude or restrict liability for death or personal injury resulting from the negligence of BookSaasFee, its employees or agents.
11.4 BookSaasFee reserves the right to revise the contents of its websites at any time without notice, including these Terms and Conditions. Any changes to these Terms and Conditions will be posted on its website. By continuing to use BookSaasFee’s website following any such change, you signify that you agree to be bound by the revised conditions.
11.5 Certain links, including hypertext links, on BookSaasFee’s website will lead you to websites or pages that are not under the control of BookSaasFee. Links are provided for convenience and the inclusion of any link does not imply endorsements in any way of the site to which it links.
11.6 All rights in the design, texts, graphics and other materials on the website and the selection or arrangement thereof are the copyright of BookSaasFee. Permission is granted to copy electronically and print in hard copy portions of this site solely for your own personal use. Any other use of content on this site (including reproduction for purposes other than those noted above and alteration, modification, distribution, or re-publication) without the prior written permission of BookSaasFee is strictly prohibited.
11.7 BookSaasFee regularly obtains rich media from its users and/or guests. By supplying rich media to us, you are deemed to have accepted all following Terms and Conditions: You confirm to grant BookSaasFee permission to use the material to promote its locations on any medium. You confirm that rich media you provide is owned by you and that you are fully entitled to grant to BookSaasFee non-exclusive rights to use it. You confirm that you are not violating, plagiarising, or infringing the rights of any third parties including copyright, trademark, trade secrets, privacy, publicity, personal or proprietary rights. You confirm the consent of anyone who is identifiable in your provided rich media or the consent of a parent or guardian if the person is less than 18 years of age.
11.8 The BookSaasFee logo is owned by BookSaasFee. All other trademarks, product names and company names or logos cited herein are the property of BookSaasFee or their respective owners. No permission is given by BookSaasFee in respect of the use of any such trademarks, get-up, product names, company names, logos or titles and such use may constitute an infringement of the holder’s rights.
11.9 FORCE MAJEURE: BookSaasFee shall not be liable to users for any breach of these conditions of use or any failure to provide or delay in providing our services through our site resulting from any event or circumstance beyond our reasonable control including, without limitation, industrial disputes, breakdown of systems or network access, fire explosion or accident.

12.1 Any bookable offer from BookSaasFee is only valid when booked directly through BookSaasFee’s website.
12.2 Indirect bookings, regardless of the booking source, will not be eligible for BookSaasFee’s offers after a Booking has been made.
12.3 Offers are always subject to availability and further restrictions may apply depending upon the offer chosen.
12.4 Offers may be prepaid only and non-refundable. It’s the Customers responsibility to check the conditions and restrictions of the offer.

13.1 The Customer’s rights as a consumer under consumer protection legislation in Switzerland from time to time in force shall not be affected by these Conditions.
13.2 BookSaasFee may transfer its rights and obligations under the Contract to another organization but will always inform the Customer if this happens and this will not affect the Customer’s rights under the contract.
13.3 BookSaasFee will not be liable to the Customer for any failure to perform, or delaying in performing, its obligations where such failure or delay is due to an event outside BookSaasFee’s control (including without limitation, extreme adverse weather, industrial action or natural disaster). If such an event prevents BookSaasFee from fulfilling the Booking, either party may cancel the Contract.
13.4 BookSaasFee may, from time to time, change these Conditions without notice. However, the version of these Conditions in force at the time of the Booking will continue to apply to the Contract. Customers are advised to check BookSaasFee’s website for the latest version of these Conditions before making a Booking.
13.5 No failure by BookSaasFee to enforce these Conditions shall constitute a waiver of the right to subsequently enforce that provision or any other provision of these Conditions. Such failure shall not be deemed to be a waiver of any preceding or subsequent breach and shall not constitute a continuing waiver.
13.6 If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Conditions, and the remainder of the provision in question, shall not be affected.
13.7 This Contract (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of Switzerland. Any disputes (including in relation to noncontractual matters) shall fall within the exclusive jurisdiction of Swiss Courts.
13.8 This Contract, and so BookSaasFee’s Terms & Conditions, always prevail on any other Terms & Conditions from any other online travel agent or booking partner that may have been used by the Customer.
13.9 No person who is not a party to the Contract will have any rights in connection with it.